CALL CENTER
Solutions
CALL CENTRE
- We understand the dynamics of customer relationships and what it takes to keep them engaged.
- Whether you run inbound, outbound or blended telephony operations, our contact center is packed with tools to make its workings smoother and more effective.
- Since it is a cloud-based solution, the process is quick and effortless.
- You can scale with ease, manage remote or distributed workers, and get access to advanced reporting, analytics and customer experience features without a hassle.
CALL CENTRE
Inbound call
An inbound call center forms the integral part of any call centre solution. This system only focuses over incoming calls from your customers and effectively responds to their needs, according to your business parameters. Our inbound call centre solutions come with unique features such as:
Hosted IVR
- End to End network management
- Inbound – contact center
- Outbound – contact center
- 24×7 support
- Real-time dashboard & analytics
- Call recording
- Multi-channel communication
Outbound Call
Our multi-channel Outbound Call Center solution allows you to target your specific segments and enhance customer interaction. Its key features include:
- Preview dialer
- Predictive dialer
- Progressive dialer
- IVR blast – SMS & Voice
- Call barge-in & monitoring
- Real-time dashboard & analytics
- Real-time dashboard & analytics
