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at home, or anywhere you go
Hosted-IVR
- Interactive Voice Response (IVR) is an automated telephony system that interacts with the callers, gathers information and route calls to the appropriate recipient.
- Our Hosted IVR platform can significantly reduce the turnaround time required to setup the customer experience business process, as all the necessary infrastructure is available and ready to use leading to the quality control, better managed services and reduced costs to the business.
Advantages of Hosted-IVR
Cost Effect
Low total cost of ownership,sinse hardware is deployed at our data centres.
Save Cost
No investment in IT management, use of centralised hosting and transfer of calls over the internet.
Real Time Update
Real-time monitoring and analyzing call traffic using our comprehensive solution.
Hosted-IVR Features
Details
Number of channels
Standard
10
Advanced
20
Welcome Message
IVR Level 1
Upto 4 options
Upto 10 options
IVR Level 2(upto 10 options)
No
Transfer to a group of numbers (upto 3 users / option)
Call history reports
Voice Recording
15 Days
30 Days
Portal to change termination numbers
15 Days
30 Days
Option to upload audio prompts
Out of Office hours
Professionally recorded audio prompts
Voicemail
Basic API Integration
